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HOW DO I...
MAKE AN APPOINTMENT?
We have surgeries running each morning from 9.00am - 12 noon, some afternoon surgeries from 2.00 - 4.30pm and evening surgeries from 3.30 - 6.00pm. We generally operate a two-weekly set rota, though this may change during holidays or times of sickness.
Appointments may be made by calling at reception or by telephoning 0844 815 1159.
Your call may be placed in a queue but will be answered as soon as possible. We work a two week rolling rota and keep a percentage of appointments for booking on the day. Staff will endeavour to give you an appointment with a doctor of you choice, but this is not always possible. You will therefore be offered an appointment with another member of our team. As all consultations and information is kept on the computer, patients can be seen at either Yeadon Community Health Centre or Netherfield Road Surgery. Please be patient with our reception as they endeavour to help you with your requests.
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE.
HOW
DO I...
OBTAIN
A HOME VISIT?
Home visits are for patients who
are genuinely housebound and too ill to come to the surgery. Wherever possible, we ask you to try to come
to the surgery, not only because home visits are time-consuming but also because
we have better facilities for examining and treating you in the surgery. If appropriate,
a doctor may telephone you to see if your problem can be dealt with over the telephone.
Please telephone before 10.30am
in order to request a home visit if you are too ill to attend surgery. Please
give the receptionist as much information as possible to enable the doctor to
allocate priority to house calls. If you request a home visit you will not necessarily be seen the doctor of your choice as different doctors are on call on different days.
EMERGENCIES TAKE PRIORITY AT ALL
TIMES
HOW
DO I...
REGISTER
WITH THE PRACTICE?
Call into the surgery (either one) or telephone in the first instance.
Our healthcare assistant, Angie Rostron,
likes to meet all new patients and offer a general check on your health. Please
make an appointment at your convenience when you come to register with us.
HOW
DO I...
OBTAIN
A REPEAT PRESCRIPTION?
Some patients may be issued with
a repeat prescription form for their medication enabling them to continue treatment
without seeing the doctor each time a prescription is required. Requests for prescriptions
can be made by using the form provided, giving 48 hours' notice before collection.
Please note that the surgery does not accept prescriptions over the phone. If you do not have a repeat prescription request form, please write out your request and place in the box provided.
We are happy to post your prescription to you
if you supply a stamped addressed envelope and most of the local chemists are
happy to collect prescriptions from the surgery and have them ready for you to
collect.
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