Guiseley & Yeadon Medical Practice

HOW DO I...
MAKE AN APPOINTMENT?

We have surgeries running each morning from 9.00am - 12 noon, some afternoon surgeries from 2.00 - 4.30pm and evening surgeries from 3.30 - 6.00pm. We also offer every Monday evening extended opening until 21:15 for patients who prefer to be seen outside normal hours

Appointments may be made by calling at reception or by telephoning on 0844 815 1159. We also have an internet booking facility. Please call at our Yeadon reception to ask about this.

Your call may be placed in a queue but will be answered as soon as possible.

We have two categories of appointment – Urgent and Routine.

We offer Urgent Surgeries every day for problems such as unexpected sickness, severe pain and worsening health conditions. These are bookable from 08.00 when our phone lines open.

Routine appointments are for all other matters and ongoing medical conditions. We ask that you book these as far in advance as possible. Please ring after 09.00 for booking a routine appointment.

Staff will endeavour to give you an appointment with a doctor of your choice, but this is not always possible. You will therefore be offered an appointment with another member of our team. As all consultations and information is kept on the computer, patients can be seen at either Yeadon Community Health Centre or Netherfield Road Surgery. Please be patient with our receptionists as they endeavour to help you with your requests.
There are many issues that can be dealt with by a pharmacist such as diarrhoea, runny nose, painful coughs or headaches so please consider this option before calling us.

IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE. WE CAN THEN USE THIS APPOINTMENT FOR OTHER PATIENTS AND NOT WASTE IT.

HOW DO I...
OBTAIN A HOME VISIT?

Home visits are for patients who are genuinely housebound and too ill to come to the surgery. Wherever possible, we ask you to try to come to the surgery, not only because home visits are time-consuming but also because we have better facilities for examining and treating you in the surgery. If appropriate, a doctor may telephone you to see if your problem can be dealt with over the telephone.

Please telephone before 10.30am in order to request a home visit if you are too ill to attend surgery. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. If you request a home visit you will not necessarily be seen the doctor of your choice as different doctors are on call on different days.

EMERGENCIES TAKE PRIORITY AT ALL TIMES

HOW DO I...
REGISTER WITH THE PRACTICE?

Call into the surgery (either one) or telephone in the first instance.

Our healthcare assistant, Tracy Fawell, likes to meet all new patients and offer a general check on your health. Please make an appointment at your convenience when you come to register with us.

HOW DO I...
OBTAIN A REPEAT PRESCRIPTION?

Some patients may be issued with a repeat prescription form for their medication enabling them to continue treatment without seeing the doctor each time a prescription is required. Requests for prescriptions can be made by using the form provided, giving 48 hours' notice before collection.

Please note that the surgery does not accept prescriptions over the phone. If you do not have a repeat prescription request form, please write out your request and place it in the box provided or hand it to a receptionist.

We are happy to post your prescription to you if you supply a stamped addressed envelope and most of the local chemists are happy to collect prescriptions from the surgery and have them ready for you to collect.